ABB has introduced a new remote assistance solution for its Stressometer flatness control system, designed to support metallurgical customers in achieving higher operational efficiency and improved plant performance.

The solution enables a structured, value-driven service model that unlocks the full potential of the flatness control ecosystem while addressing the industry’s growing demand for operational stability. Through secure, customer-authorized access, ABB service engineers can remotely connect to on-site equipment to perform troubleshooting or monitor system performance as needed.

As flatness control systems play a critical role in the profitability of metallurgical production, the new service focuses on measurable business outcomes, including reduced operational risks, improved production stability, increased output, and minimized product downgrading. It also helps rolling mills operate closer to optimal performance conditions, improving overall efficiency.

Delivered through a tiered service contract model, the remote assistance solution integrates deep domain expertise into a secure and controlled support framework. This enables steel and metal producers to shift from reactive problem-solving to proactive performance management. At the same time, customers can make more informed investment decisions based on data-driven insights.

According to Mitesh Upadhyay, Global Product Manager for Digitalization and Services in ABB’s Measurement & Analytics business unit within Force Measurement, operational stability, product quality, and output are essential for maintaining profitability and competitiveness in today’s metallurgical industry. However, many production disruptions are not caused by major equipment failures, but by subtle process deviations, control issues, actuator performance variations, or changing production conditions—all of which require specialized expertise for rapid diagnosis and resolution.

The Stressometer remote assistance solution represents a fundamental shift in industrial service delivery—from traditional manpower-based support models to expertise-driven value creation. It allows manufacturers to select service levels based on their risk profile, establishing a stronger foundation for continuous operational excellence.

Technically, the ABB Stressometer remote assistance solution is a secure, Micro PC-based system fully compliant with IEC 62443-4-1 cybersecurity standards and built on an ISO 9001:2015-certified software platform. The system is fully managed by ABB, ensuring high levels of data protection and secure connectivity.

By combining domain expertise with secure real-time operational support, ABB enables metallurgical manufacturers to transform uncertainty into stability, risk into resilience, and performance potential into measurable operational results.

ABB remains committed to advancing a more sustainable and efficient future through electrification and automation technologies. By combining engineering expertise with digital innovation, ABB helps industries improve energy efficiency, enhance productivity, and accelerate sustainable development. With over 140 years of history, ABB employs approximately 110,000 people worldwide.